south east water is a joke of a utility company

Thankfully there were loads of empty statements

SEW said it was continuing to investigate what caused water quality to drop at the site.

"Lessons are always learnt in any incident"

says Tanya Sefton, customers services director for SEW. Thanks Tanya, that's helpful!

Ed Davey MP came and handed out some water for the press photos and asked Kier Starmer a question in parliament.

Kier Starmer said "There's really serious consequences and we are bearing down on that as he would expect because it's such a serious issue." which means a lot because absolutely nothing has happened from it.

There is no mention of compensation for businesses on the South East Water website.

John Vinson, head of company engagement at the Consumer Council for Water (CCW), said: "Whether a person is entitled to a payment and the amount will depend on how long they were left without water.

"Dave Hinton needs to do his job or resign."

Posted on X by Cannock Chase MP, Josh Newbury. Thanks Josh! That's really moved things along.

“I have spoken to Dave Hinton this morning and made clear that the continued disruption to water supplies is unacceptable. The DWI will undertake a full investigation into what caused this incident and why it’s taken so long to restore supply to customers.”

Thanks Emma Hardy! That's done nothing. People still have to boil their water in Tunbridge Wells.

1. Alistair Carmichael wrote a letter!

Thanks for the letter, Alistair! It's a really good one! https://committees.parliament.uk/publications/50578/documents/276209/default/

2. Greg Clark wrote a letter!

He's the former MP to Tunbridge Wells so this one means a lot!

3. Rosie Duffield wrote a letter!

This was in July 2025 regarding the unacceptable water shortages in Whitstable, Seasalter and surrounding areas.She said "my team are here to support you. If you have any ongoing issues with your water supply, please get in touch."Thanks Rosie!

2024 SE Water had to ask for a £200m cash injection from its investors

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2024 Ofwat Risk notice given

“There is or has been a significant risk of supplying water from Pembury water treatment works (and associated assets as applicable) that could constitute a potential danger to human health or could be unwholesome.”
https://www.dwi.gov.uk/water-companies/improvement-programmes/south-east-water-improvement-programmes/sew-2024-00006/

Bobby Newmark Vaporware

2023 properties in East Sussex spend 3 days without fresh water

In the same week that it paid out £2.3m in dividends to investors.https://www.bbc.com/news/uk-england-67648335

2022, 20,000 people without water over Christmas

South East Water admitted that it could not guarantee all customers in Kent and East Sussex that water would be restored by the Christmas weekend, after a threefold increase in leaks.Back then Grey Clark called it “unacceptably bad and in some instances chaotic”. Thanks Greg! very helpful!

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